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Enterprise Vault FSA Agent Preventing installation of some software

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I need a solution

Hello,

Our company has been rolling out Office 2013 across our environment.  In this process we ran into an issue with a terminal server that has the FSA agent installed.  When we attempted to install Office 2013, we got a generic 1603 error from the installer.  After several weeks of testing and tweaking, we discovered that the problem is that with the fsa agent installed, the installer complains about permissions issues.  But removing the agent, we can isntall without issue.  Is this a known problem?  Is there a solution?  We have tried stopping individual services and all the services, but to no avail.

Thank you


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